> ## Documentation Index
> Fetch the complete documentation index at: https://docs.niobi.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Transaction Failed

## Overview

**000005 - Failed**: The transaction could not be completed due to one or more issues.

```json theme={null}
{
    "success": false,
    "message": "Transaction failed. Kindly check the details and try again.",
    "status_code": "000005"
}
```

## Common Causes and How to Resolve

### For Deposits

1. **Transaction Timeout**:
   The payer took long to respond to the request.
2. **Request Cancelled**:
   The payer cancelled the deposit request on their end
3. **Insufficient Balance**:
   Payer does not have enough funds.
4. **Invalid Request Information**
5. **Payer Not Found**
   The phone number specified as the Payer does not belong to the MNO specified
6. **Payment Not Approved**:
   Payer did not approve the payment.
7. **Payer limit reached**:
   Payer has reached a transaction limit of their mobile money wallet.
8. **Transaction Already in process**:
   Payer already has an unfinalized transaction being processed by the MNO.

**How To Resolve:**: For deposit transactions, confirm that the user has input their prompt. Periodically query the status of the transaction using our transaction status api.

### For Payouts

1. **The Recipient is not found** - The phone number specified does not belong to the MNO specified as the correspodent.
   Resolution: Verify the payment details and ensure all required fields are provided.

2. **The Recipient is not alLowed to receive** - The recipient has reached a limit on their wallet that stops them from being able to accept this payout.
   Resolution: Wait for some time and retry the transaction again.

3. **Invalid Payment Information:**
   Missing or incorrect details in the payment information.
   Resolution: Verify the payment details and ensure all required fields are provided.

4. **Network or System Errors:**
   Temporary connectivity or system downtime could result in failure.
   Resolution: Retry the transaction after ensuring all payment details are correct.

***

## Next Steps

* Please wait patiently while we process the transaction.
* If it takes longer than expected, contact support for further assistance at [support@niobi.co](mailto:support@niobi.co).

***

If the issue persists, please contact our team at [support@niobi.co](mailto:support@niobi.co).

***

## Additional Resources

* [Transaction Status API](/api-reference/payment/niobi-get-transaction-status-v3)
* [Payments Portal](https://payments.niobi.co/login)