> ## Documentation Index
> Fetch the complete documentation index at: https://docs.niobi.co/llms.txt
> Use this file to discover all available pages before exploring further.

# Technical Failure Errors

> This section describes a list of errors you can expect from our validations and API with no interaction with our providers

| ERROR Code | Error Message                                                                                                | Action Required                                                                                                                                     |
| ---------- | ------------------------------------------------------------------------------------------------------------ | --------------------------------------------------------------------------------------------------------------------------------------------------- |
| 403        | Entity integration record not found                                                                          | Check if the sender value used in signing the request is the same as API integration title created.                                                 |
| 403        | Client id not matched                                                                                        | Ensure you are using the right client key which is generated when creating API credentials                                                          |
| 403        | Request was not verified                                                                                     | Make sure you are using the correct payload and signature which were previously signed                                                              |
| 403        | You are restricted to access the site. Contact to Niobi support for further information.                     | Your ip addresss is not yet whitelisted with us. Contact us with a list of your ips for whitelisting at [support@niobi.co](mailto:support@niobi.co) |
| 400        | Country was not found                                                                                        | Make sure you are using a correct country id as listed in the supported countries section                                                           |
| 400        | Niobi user not found.                                                                                        | Make sure the integration being used is active and there is a user linked to it.                                                                    |
| 400        | Your transaction amount exceeded the limit. Please input an amount below 25000000.                           | Reduce the transaction amount to a number lower than what we currently support                                                                      |
| 400        | Payment method type is wrong or missing                                                                      | Make sure you are using one of the supported payment methods found in the supported countries section                                               |
| 400        | Account details are missing.                                                                                 | Make sure you have added account details for the specified payment method                                                                           |
| 400        | Your transaction amount is not sufficient.                                                                   | Make sure the amount input is above the minimum amount supported by a specific country or payment method                                            |
| 400        | Your transaction amount exceeded the limit.                                                                  | Make sure the amount input is above the minimum amount supported by a specific country or payment method                                            |
| 400        | Your account has insufficient balance to complete this transaction. Please top up the account and try again. | Top up your account to complete the transaction.                                                                                                    |