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Overview

000005 - Failed: The transaction could not be completed due to one or more issues.

{
    "success": false,
    "message": "Transaction failed. Kindly check the details and try again.",
    "status_code": "000005"
}

## Common Causes and How to Resolve
### For Deposits
1. **Transaction Timeout**:
The payer took long to respond to the request.
2. **Request Cancelled**:
The payer cancelled the deposit request on their end
3. **Insufficient Balance**:
Payer does not have enough funds.
4. **Invalid Request Information**
5. **Payert Not Found**
The phone number specified as the Payer does not belong to the MNO specified
6. **Payment Not Approved**:
Payer did not approve the payment.
7. **Payer limit rreached**:
Payer has reached a transaction limit of their mobile money wallet.
8. **Transaction Already in process**:
Payer already has an unfinalized transaction being processed by the MNO.

## Payouts
BALANCE_INSUFFICIENT - The pawaPay wallet balance is insufficient to proceed with the payout.
RECIPIENT_NOT_FOUND - The financial address (phone number) specified as the receipient does not belong to the MNO specified as the correspodent.
RECIPIENT_NOT_ALLOWED_TO_RECEIVE - The recipient has reached a limit on their wallet that stops them from being able to accept this payout.
MANUALLY_CANCELLED 

**How To Resolve:**: For deposit transactions, confirm that the user has input their prompt. Periodically query the status of the transaction using our transaction status api. 

Invalid Payment Information:
Missing or incorrect details in the payment information.
Resolution: Verify the payment details and ensure all required fields are provided.

Network or System Errors:
Temporary connectivity or system downtime could result in failure.
Resolution: Retry the transaction after ensuring all payment details are correct.
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## Next Steps
- Please wait patiently while we process the transaction.
- If it takes longer than expected, contact support for further assistance at support@niobi.co. 

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If the issue persists, please contact our team at support@niobi.co. 

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## Additional Resources
- [Transaction Status API](/api-reference/payment/niobi-get-transaction-status)
- [Payments Portal](https://payments.niobi.co/login)