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Overview

000005 - Failed: The transaction could not be completed due to one or more issues.

{
    "success": false,
    "message": "Transaction failed. Kindly check the details and try again.",
    "status_code": "000005"
}

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Common Causes and How to Resolve

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For Deposits

  1. Transaction Timeout: The payer took long to respond to the request.
  2. Request Cancelled: The payer cancelled the deposit request on their end
  3. Insufficient Balance: Payer does not have enough funds.
  4. Invalid Request Information
  5. Payer Not Found The phone number specified as the Payer does not belong to the MNO specified
  6. Payment Not Approved: Payer did not approve the payment.
  7. Payer limit reached: Payer has reached a transaction limit of their mobile money wallet.
  8. Transaction Already in process: Payer already has an unfinalized transaction being processed by the MNO.

How To Resolve:: For deposit transactions, confirm that the user has input their prompt. Periodically query the status of the transaction using our transaction status api.

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For Payouts

  1. The Recipient is not found - The phone number specified does not belong to the MNO specified as the correspodent. Resolution: Verify the payment details and ensure all required fields are provided.

  2. The Recipient is not alLowed to receive - The recipient has reached a limit on their wallet that stops them from being able to accept this payout. Resolution: Wait for some time and retry the transaction again.

  3. Invalid Payment Information: Missing or incorrect details in the payment information. Resolution: Verify the payment details and ensure all required fields are provided.

  4. Network or System Errors: Temporary connectivity or system downtime could result in failure. Resolution: Retry the transaction after ensuring all payment details are correct.

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Next Steps

  • Please wait patiently while we process the transaction.
  • If it takes longer than expected, contact support for further assistance at support@niobi.co.

If the issue persists, please contact our team at support@niobi.co.

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Additional Resources