FAQs

This section describes a list of frequently asked questions during the integration process.

1. What do I do when I encounter a transaction status code “000005”?

For sanbox environment, please check that you are using test phone numbers. You can also confirm you are using the correct country id, currency and payment methods.

2. How do I setup my API credentials?

Log in to the payment portal and navoiagte to the Workspace > API Keys section. Select Create New Integration and proceed to generate the credentials. Please find a detailed guide here

3. What countries are available to me?

All countries listed in the Supported Countries section are available in the sandbox environment with the supported methods. However, only the countries you select during your onboarding process will be available in the live environment.

4. How do I access test funds in the sandbox environment?

By requesting us to top up the specific currencies you’d like to test via support@niobi.co.

5. What do I do when I encounter the error “You are restricted to access the site. Contact Niobi support for further information.”?

This is because your IP addresses are yet to be whitelisted. Contact us at support@niobi.co with your list of sandbox and production IP addresses for whitelisting. Please find a full list of errors and descriptions under the Troubleshooting section.