Troubleshooting
Transaction Status Codes
This section describes the transaction status codes you will expect once a transaction has been processed.
Status Code | Description | Action Required |
---|---|---|
000000 | The transaction was successfully completed. | No action required |
000001 | The transaction is pending and is still being processed. We request for your patience as we work to complete the process. Once completed, we will send an email notification. | Please wait patiently or contact us in case it is taking too long. |
000005 | The transaction failed. This could be due to the errors described above. | Check if you have added all the valid payment information and contact us if it persists |
000006 | The transaction timed out. The transaction time was more than the 2-minute timeout set on our end. Once completed outside the 2-minute window, it will be changed to successful or failed. | Query transaction status after a few minutes to check if the status changed to success or failed. If not, please contact support for further assistance. |