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Overview

400 - Bad Request: We were unable to process your payment request. This could occur due to provider downtime, a server error, or an unavailable service. We sincerely apologize for the inconvenience and recommend trying again later.

{
    "success": false,
    "message": "We apologise as we were not able to process your payment request. Please try again later."
}

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Common Causes and How to Resolve

  1. Provider Downtime The error might result from temporary unavailability on the provider’s side.

    How to Resolve:

    • Wait for some time and retry the request.
    • Retry the request with a different payment method if the specified country has multiple payment methods supported.
    • If the issue persists, please contact our support team at support@niobi.co for further assistance.

  2. Server Error A temporary issue on our servers could prevent processing your request.

    How to Resolve: Retry the payment after a short interval. If the issue persists, contact support at support@niobi.co for further assistance.

  3. Service Unavailability The requested service may be unavailable temporarily due to high traffic or maintenance.

    How to Resolve: Ensure that the payment method or service you are using is currently supported. Check the api reference for more details.

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Best Practices

  • Check for Updates Monitor your email or communication channels in case of any updates on system downtime, or scheduled maintenance to avoid any inconvenience.

  • Verify Input Details

    • Ensure that all payment details provided in the request are valid and complete.

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Additional Resources