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Overview

400 - Bad Request: This error indicates that the request cannot be processed at the moment due to downtime from our providers. We recommend waiting for some time before trying again. 
{
    "success": false,
    "message": "Wait for some time and try again later"
}

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Common Causes and How to Resolve

  1. ​
    Provider Downtime

    The error might be caused by temporary unavailability or downtime on our provider’s side. How to Resolve:
    • Wait for some time and retry the request.
    • Retry the request with a different payment method if the specified country has multiple payment methods supported.
    • If the issue persists, please contact our support team at support@niobi.co for further assistance.

  2. ​
    High Traffic or System Maintenance

    Occasionally, high traffic or scheduled maintenance may affect transaction processing. How to Resolve:
    • Retry the transaction after a short interval.
    • Check your email or our communication channels for any updates on downtime or maintenance.

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Best Practices

  • Implement Retry Logic
    • Incorporate a retry mechanism in your application to handle temporary downtimes gracefully. For example: Wait for a few seconds before retrying the request.
  • Regularly Check for Updates:
    • In case of any downtime, our team will communicate through email and our communication channels e.g. Skype, Slack to keep you updated.
If the issue persists, please contact us at support@niobi.co