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Overview

403 - Forbidden: This error occurs when the integration name provided does not match the specified entity integration. 
{
    "success": false,
    "message": "Entity integration record not found."
}

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Common Causes and How to Resolve

  1. Missing Integration Name: This error could occur due to missing the sender field in the request payload.
How To Resolve: Ensure the sender field is included in the payload for the specific api endpoint. You can find the api request specifications under our API reference page.
  1. Misspelled Integration Name: The error could also occur if the sender field in the payload does not match the integration name configured in the system. A misspelled integration name can result in the client ID not being recognized.
How To Resolve: Confirm the integration name (sender field) from the Payment Portal and ensure it is spelt correctly. You can access it under Workspace > API Keys.

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Best Practices

  • Validate All Required Fields:
    • Always include sender field in the payload.
  • Double-Check Details:
    • Verify the integration name is correct and matches what is configured in the system.
If the issue persists, please contact our team at support@niobi.co.

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Additional Resources

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